Our refund and returns policy lasts 10 days. If 10 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Any customized order cannot be returned.
Additional non-returnable items:
- House name plates
- Any customized order
There are certain situations where only partial refunds might be granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 10 days after delivery
Customer will arrange and ensure the return of the product in its original condition.
Refunds
Once your return is received and inspected, we will notify you either by call, whatsapp or email that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed. You will receive the credit to your provided account within a certain number of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account or any other account that you had provided us.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us and send your item to our provided address.
Shipping Returns
To return your product, you should mail your product to: House # 1707, Doctor Chowk, D Type Colony, Faisalabad.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Ensuring the safe return of the item to us is the responsibility of the customer.
Need Help?
Contact us at hello@decorwala.pk or call us at +92 300 664 7446 for questions related to refunds and returns.